As we celebrate Small Business Month, it’s the perfect time to reflect on what truly drives success: Exceptional Service. In the luxury world, Les Clefs d'Or Concierge represents the gold standard—beyond customer service, they craft unforgettable experiences through excellence, discretion, and problem-solving. This same mindset applies to business owners in all industries: service is not just a courtesy—it’s a strategy for long-term success.

Hosting etiquette evolves: If guests must pay, inform them warmly and clearly in advance, honoring clarity, respect, and optionality.