Advance

Image1 Image2 Image3 Image4


 

 

 

 

 

 

1. Tipping is an integral part of dining; however, when less than satisfactory service is provided you should:

a). Thank the waiter/waitress and leave.

b). Provide no tip at all to show how unpleasant the service really was.

c). Tip anyway and if needed write a polite letter to the management outlining the service or food                                          that was unacceptable.

d). Tip anyway, however, at a percentage less than required standards.

 

2. Regarding the art of conversation, the basics to a good conversationalist are:

a). A person who is highly intelligent.

b). A person who is quite successful.

c). A person who is a good listener, witty, intelligent & kind.

d). A person who is a trained professional communicator.

 

3. When someone is introduced to you and you remain seated you are communicating to that person:

(This is not applicable to individuals with a physical limitation)

a). You are very comfortable with them.

b). You respect their position highly.

c). You do not wish to be bothered; not interested.

d). You are waiting to be asked to stand.

 

4. Business colleagues who have not seen each other for a long time but who have a good relationship can:

a). Always greet with the cheek-to-cheek air kiss.

b). Always greet with a warm handshake and a brother/sister greeting kiss.

c). Always shake hands warmly and or half hug gesture.

d). Any of the above.

 

5. When should you introduce yourself to others?

a). When the person introducing you does not remember your name.

b). When you recognize someone; however, that person does not recognize you.

c). When seated next to someone in a meeting or social function.

d). All of the above

 

6. Body language is a silent communicator and because of that you should be conscious of the following:

a). Don't interrupt others while they speak.

b). Look people straight into their eyes with interest when speaking to them.

c). Have a relaxed engaged facial expression; no pursed or tight lips.

d). All of the above

 

7. A good hand shake is one that:

a). Is firm/intentional and held for about three or four seconds; not bone-crushing or limp.

b). Is held about five seconds and very firm to express seriousness.

c). Is delicate and fragile.

d). Is really never really necessary.

 

8. Regarding Business card etiquette:

a). It is better not to give out a business card than to give one that is defective, out dated or soiled.

b). Carry business cards in a wallet or in a card carrying case.

c). Be selective to whom you give your business cards.

d). All of the above.

 

9. If a meeting planner decides to provide "blanket gratuities" for a group, the planner will pay anywhere from:

a). 10 to 12 percent.

b). 12 to 18 percent.

c). 15 to 22 percent.

d). Any of the above. Just be ready to pay.

 

10. When dining, if you happen to drop your flatware on the floor your should:

a). Pick up the item immediately.

b). Call the server after you pick up the item.

c). Discreetly get the server's attention and ask the server to bring another piece.

d). None of the above.


Answer Key:


1. C

2. C

3. C

4. C

5. D

6. D

7. A

8. D

9. C

10. C


 
 
AVENUES OF EXCELLENCE, INC.
13615 S. Dixie Hwy; 114-Box 548
Miami, FL 33176
P: (305)490-7485
info@avenuesofexcellence.com
AVENUES OF EXCELLENCE, INC.  © 2011    |    Privacy Policy    |     Web Design by: Web Design GFX